Policies
Privacy policy
Pure Detailing MD ("we," "us") is a mobile auto detailing business serving Montgomery County, Maryland. This policy explains what information we collect through puredetailingmd.com and how we use it.
What we collect
When you book a service or contact us, we collect:
- Your name, email address, and phone number
- The address where the service will take place
- Vehicle details (year, make, model) and any notes you add
- The service, date, and time you choose
We only collect what we need to schedule and complete your appointment.
How we use it
- To schedule your appointment and send confirmations and reminders
- To contact you about your booking, including changes or weather reschedules
- To keep business and service records
We do not sell your information. We do not share it for advertising.
Services that process your information
To run the website and booking system, we use these providers, who handle data on our behalf:
- Netlify hosts the website and receives form submissions.
- Google Firebase stores booking data so we can manage the schedule.
- EmailJS sends booking confirmation emails.
- Google Fonts supplies the fonts used on this website and may receive your IP address when the page loads.
Each provider has its own privacy practices. We may also disclose information if required by law.
Text messages
If you give us your phone number, we may call or text you about your appointment. We do not send marketing texts unless you separately agree to them. Message and data rates may apply.
Cookies and tracking
This website does not use advertising or analytics trackers. If that changes, we will update this policy.
How long we keep it
We keep booking records for as long as we need them for scheduling, customer service, taxes, and business records, then delete them.
Your choices
You can ask us to access, correct, or delete your information by emailing puredetailingmd@gmail.com. We will respond within 30 days. We may keep records we are required to keep.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect their information.
Security
We use reputable providers and take reasonable steps to protect your information. No online system is perfectly secure, so we cannot guarantee absolute security.
Changes
We may update this policy and will change the date at the top when we do.
Terms of service
By booking a service or using this website, you agree to these terms.
Services and pricing
Prices listed on the website are starting prices. Final price depends on vehicle size, condition, and the services you select. If a vehicle needs significantly more work than expected (for example, heavy pet hair or severe stains), we will tell you and get your approval before charging more. Any travel charge or add-on will be shown before you confirm your booking.
Your responsibilities
- Provide accurate contact, address, and vehicle information.
- Make sure the vehicle is accessible at the scheduled time and place, and that the location is safe and legal for us to work in.
- Provide access to an outdoor water spigot and an electrical outlet at the service location. Our mobile service requires both.
- Remove valuables and personal items from the vehicle. We are not responsible for items left inside.
- Tell us before the service about any known damage, leaks, mold, or biohazards.
What detailing can and cannot do
We take care with every vehicle, but results depend on its condition. We cannot guarantee full removal of all stains, odors, scratches, swirl marks, or oxidation. Existing damage such as chipped or failing paint, cracked trim, worn clear coat, or loose parts can be made more visible by cleaning or polishing. We will point out problem areas we notice, but we are not responsible for pre-existing damage.
Satisfaction
If you are not happy with something, tell us within 48 hours of the service and we will work with you to make it right, which may include a touch-up visit. Please include photos if you can.
Damage and liability
If we damage your vehicle through our own negligence, we will work with you to repair it or compensate you for the reasonable cost of repair. Our total liability for any claim related to a service is limited to the amount you paid for that service, except where the law does not allow that limit. We are not liable for indirect or incidental losses, such as loss of use of the vehicle.
Weather and site conditions
Because we work outdoors at your location, we may need to reschedule for rain, snow, extreme heat or cold, or unsafe site conditions. See the cancellation policy below.
Website use
The content and photos on this website belong to Pure Detailing MD or are used with permission. Please do not copy or reuse them without our written permission.
Governing law
These terms are governed by the laws of the State of Maryland. Any dispute will be handled in the courts of Montgomery County, Maryland.
Contact
Pure Detailing MD
puredetailingmd@gmail.com
(240) 449-8133
Cancellation and refunds
Cancelling or rescheduling
- 24 hours or more before your appointment: free to cancel or reschedule.
- Less than 24 hours before: we may charge a late cancellation fee of up to $25 to cover the time and travel we held for you.
- No-show, or we cannot reach you, or we cannot access the vehicle, water, or power: we may charge up to 50% of the booked service price. We will wait 15 minutes past the start time before treating it as a no-show.
To cancel or reschedule, call or text (240) 449-8133 or email puredetailingmd@gmail.com.
Weather
If we cancel or move your appointment because of weather or unsafe conditions, there is no fee. We will offer the next available time that works for you.
If we need to cancel
If we have to cancel for any other reason, we will let you know as early as we can and offer a new time or a full refund of any deposit or payment.
Refunds
Completed services are generally not refundable. If you are unhappy with the work, contact us within 48 hours and we will first try to fix the issue. If we cannot resolve it, we will consider a partial or full refund based on the situation. Refunds go back to the original payment method.